Contact & Concierge
Personalized support for every occasion — from private fittings to same-day styling advice. Our team is here to ensure a seamless experience, whether you need an in-store appointment or assistance online.
Our Stores
Experience our curated collections in person at our flagship and boutique locations. Each space is designed for private, attentive service and timeless discovery.
Flagship — Madison Avenue
Private styling, evening edits, garment alterations, personal shopping by appointment
Boutique — West Village
Trunk previews, casual tailoring, curated capsule collections
Boutique — San Francisco
Appointment-only evening consultations, sustainable collection highlights
Private Appointments & Fittings
Private Appointments
Personalized styling in a relaxed, private setting. Book a one-on-one consultation with our senior stylists to curate work-to-evening looks tailored to your taste and lifestyle.
Request a Fitting
Reserve a dedicated fitting room and expert measurements for alterations, sample try-ons, or bespoke recommendations. Ideal for special events, wardrobe refreshes, or capsule building.
What to Expect
A 60-minute session includes personalized styling, garment selection from curated collections, and on-site minor adjustments. Complimentary style notes and follow-up recommendations provided after each appointment.
Request an Appointment
Support & Policies
Support Hours
Our Client Care team is available Monday–Friday, 9:00 AM–6:00 PM (local). Expect a response within 24 hours during business days.
Contact Methods
Email: care@ateliermode.com for orders and inquiries. Phone: +1 (555) 012‑3456 for same‑day assistance. Live chat available during Support Hours.
Returns & Exchanges
We accept unworn, unaltered items with original tags within 14 days of delivery. Complimentary exchanges and store credit issued within policy window.
Frequently Asked Questions
Yes. Private styling and fitting appointments are available in-store by reservation. Our stylists curate selections tailored to your wardrobe and occasion. To book, please use the Appointment & Fitting form or contact your preferred location.
We partner with trusted tailors for in-house minor alterations and bespoke recommendations for major adjustments. Estimated completion times and pricing are provided upon request during your appointment.
Most full-price items may be returned or exchanged within 14 days of purchase in original condition with receipt. Final sale applies to select sale items and accessories; see Support & Policies for full details.
Yes. Virtual consultations via video call are available for clients unable to visit a boutique. Sessions include personalized outfit recommendations and guided styling. Book through the Appointment & Fitting form.
Gift cards are available for purchase in-store and online. They can be redeemed for merchandise or services, including styling appointments. Contact Support for balance inquiries.